Support Technician, Tier I South Africa
Core
First-line IT support technician handling customer and employee technical inquiries via phone, email, and chat.
Role type
Tier I IT Support Technician
Builds
Resolves basic IT issues to maintain system accessibility for users
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
troubleshooting, ticketing systems, remote desktop tools, basic networking, Windows administration, Microsoft 365 Administration, macOS support, password reset, account management
Preferred skills
call center experience, mobile device support, cloud application support, Zendesk or ServiceNow experience