Field Technician - IT Services
Core
On-site IT support technician providing hardware setup, software troubleshooting, and network assistance to clients in the Los Angeles area.
Role type
Field IT Support Technician
Builds
Desktop and laptop devices, network configurations, and software deployments for end users
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
product features
Required skills
Windows 10 and macOS installation and imaging, Office 365 administration, TCP/IP networking, remote desktop tools, client VPN connectivity, VoIP phone installation, hardware troubleshooting, malware removal, driver management
Preferred skills
MSP background, mobile device management, familiarity with domain-based networks
Technologies
Windows, macOS, Office 365, TCP/IP, VPN, VoIP, Excel
Responsibilities
Receive, prioritize, and resolve client support requests; prepare, deploy, and configure new hardware; troubleshoot and fix software, hardware, and network issues; reinstall operating systems and remove malware; install and support VoIP phones and software updates; image and configure PCs for end users; communicate with clients via phone, email, chat, and in-person onsite support; coordinate with client vendors for warranty issues
Seniority
Entry to Mid-level, hands-on IC
