IT Support Specialist - Helpdesk and Deployment
Core
Imaging, configuring, and deploying IT hardware/software for client onboarding and offboarding while resolving escalated Level 2 helpdesk tickets.
Role type
IT Support Specialist (Helpdesk & Deployment)
Builds
Client desktop environments, user accounts, and security agents
Domain
Managed Service Provider (MSP) IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 7/10/11 troubleshooting, Microsoft 365 Admin Console, device imaging, deployment workflows, EDR/AV agent monitoring, RMM tools, patch management, user account management, clear technical communication
Preferred skills
Windows Server administration, Exchange administration, Fortinet firewall configuration, VMware/Hyper-V, Security+/Network+ certifications
Technologies
Firewall, Hyper-V, Microsoft 365, Network Security, VMware, Windows, Office 365, macOS
Responsibilities
Image and configure computers for new deployments, handle end-to-end onboarding and offboarding, resolve escalated Level 2 helpdesk tickets for desktops and peripherals, deploy and monitor RMM and EDR/AV agents, assist with patch management, manage user accounts and licensing, communicate technical steps to non-technical clients, maintain deployment checklists and documentation