IT Support Engineer, OTS Support
Core
Deliver effective solutions and provide high-quality support for computer hardware, operating systems, and enterprise applications in a fast-paced environment.
Role type
IT Support Engineer
Builds
Keeps networking and computing infrastructure available during production hours
Domain
Corporate IT infrastructure and operations
Deliverable
client delivery
Required skills
Windows Server technologies, Active Directory, DFS, Print Services, SCCM, PC repair, troubleshooting, deployment, decommissioning, networking (DNS, DHCP, SSL, OSI model, TCP/IP), multi-OS support (Windows, Mac, Linux), network environment maintenance
Preferred skills
Video conferencing and teleconferencing equipment support, computer networking experience
Technologies
Active Directory, Linux, TCP/IP, Windows
Responsibilities
Troubleshoot straightforward issues without established standard operating procedures, perform network engineering, cabling, and systems administration, maintain or develop policies and operational processes, identify root causes of operational problems
Seniority
Entry-level to Mid-level, hands-on IC