IT Support Engineer L1
Core
L1 Support Engineer ensuring workplace stability, endpoint management, access administration, and operational improvements for corporate users.
Role type
L1 IT Support Engineer
Builds
Corporate equipment fleet, user accounts, and office access control systems
Domain
IT Support / Enterprise Infrastructure
Deliverable
product features
Required skills
MS Windows OS, antivirus principles, Windows security concepts, hardware/software troubleshooting, printer support, OS restoration, bank/e-signature portal configuration, PC configuration advice
Preferred skills
MS Active Directory, Group Policy, macOS/Linux, virtualization (VMware/Hyper-V), Jira/Confluence, network equipment (Mikrotik/Ubiquiti), PowerShell scripting, Windows Server administration, structured cabling, IT asset accounting
Technologies
Windows, macOS, Linux, VMware, Hyper-V, Jira, Confluence, Mikrotik, Ubiquiti, PowerShell, 1C, AD, Google Workspace, Slack
Responsibilities
Receive and transfer corporate equipment for repair; maintain and update the corporate equipment fleet; install and configure corporate equipment for new employees; create user accounts in corporate systems; manage office access control systems; troubleshoot application and system software issues; conduct primary diagnostics of hardware and software problems; install software on corporate equipment; support printers and printing services; maintain technical documentation; escalate hardware/software issues; coordinate with contractors; assist in sourcing compliant equipment; test new IT services; restore operating systems; configure access to banks and specialized portals; advise on custom PC configurations
Seniority
Junior, hands-on IC