HelpDesk Engineer - Platform
Core
Junior HelpDesk Engineer providing full-cycle IT support, hardware setup, and network administration for a new office in Lviv.
Role type
Junior HelpDesk Engineer
Builds
Corporate IT infrastructure and user support for a venture builder's platform team
Domain
IT Support / Enterprise Infrastructure
Deliverable
physical/clinical work
Required skills
macOS administration, Windows/Linux administration, network technology basics, hardware assembly and diagnostics, ticketing systems, asset management
Preferred skills
AI assistant usage for troubleshooting, Google Workspace/Okta/Slack administration, streaming equipment setup
Technologies
macOS, Windows, Linux, Jira Service Desk, Zendesk, OBS Studio, Slack, Okta, Google Workspace
Responsibilities
Prepare and configure workstations for new employees, manage full asset inventory lifecycle, process user tickets within SLA, maintain basic office network infrastructure, organize and support online streams, enforce information security policies, optimize Helpdesk processes using AI tools
Seniority
Junior, hands-on IC