IT Support Specialist
Core
Onsite IT Support Specialist serving as the first point of contact for hardware, software, and network support to ensure employee productivity and system reliability.
Role type
Mid-level onsite IT Support Specialist
Builds
Local office infrastructure, device provisioning workflows, and support processes for a growing startup.
Domain
Technology / IT Operations / Startup
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, MDM solutions (Mosyle, Jamf, Hexnode), identity and access management (Okta, SSO), device lifecycle management, AV/video conferencing setup, troubleshooting, vendor coordination
Preferred skills
Windows systems knowledge, automation scripting, process improvement methodologies
Technologies
macOS, Mosyle, Jamf, Hexnode, Okta, Google Workspace, Slack
Responsibilities
Troubleshoot hardware, software, and network issues; manage device procurement, configuration, and lifecycle; maintain local office infrastructure (WiFi, printers, conferencing); lead new hire IT onboarding; coordinate with vendors for repairs and maintenance; implement light automations and document technical guides; support company-wide events and meetings.
Seniority
Mid-level, hands-on IC