IT Helpdesk Support Specialist
Core
Provide technical support for hardware, software, network, and A/V equipment to end users via phone and self-service tickets.
Role type
IT Helpdesk Support Specialist
Builds
Resolves tickets, tests hardware/software, manages IT assets, and supports video conferencing setups.
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
troubleshooting hardware and software, Microsoft 365 proficiency, Windows OS knowledge, network environment understanding, video conferencing platform expertise, technical writing, prioritization, multitasking, interpersonal communication, empathy, flexibility
Preferred skills
ability to obtain secret security clearance
Technologies
Microsoft 365, Windows, Active Directory, Zendesk, Microsoft Teams
Responsibilities
Create, route, and resolve help desk tickets for hardware, software, network, and telecom issues; troubleshoot configuration problems, software installs, and hardware repairs; test new hardware and software before deployment; coordinate technical refreshes and asset tracking; create instructional materials and videos for end users; provide meeting and A/V support including projectors, displays, and microphones; diagnose and resolve A/V equipment issues; train end users on A/V equipment and video conferencing tools; alert management to recurring issues.
Seniority
Entry-level (0-2 years experience)
