Digital Workspace Specialist
Core
L2 Digital Workspace Specialist providing on-site deskside support, device provisioning, and remote triage for internal colleagues and external customers.
Role type
L2 IT Support Specialist (Digital Workspace)
Builds
Windows/macOS devices, Microsoft 365 environments, meeting room AV setups, and end-user hardware.
Domain
IT Operations / Digital Workspace / Corporate Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/macOS troubleshooting, Microsoft 365 support, end-user hardware break/fix, meeting room AV support, basic network troubleshooting, ITSM ticket management, asset and stock management
Preferred skills
Intune/Endpoint Manager, Entra ID, Group Policy, Jira Service Management, ITIL processes
Technologies
Windows, macOS, Microsoft 365, Intune, Entra ID, Jira Service Management
Responsibilities
Provide in-person support for incidents and service requests on Windows and macOS devices; prepare, build, and deploy laptops; support office printers, docks, monitors, and peripherals; provide support for meeting-room technology including Teams Meeting Rooms; log, categorize, and progress tickets within the service management tool; manage courier handling for IT equipment and maintain on-site stock levels.
Seniority
L2, hands-on IC
