Onsite Support Engineer
Core
Provide on-site Level 1 technical support for desktops, laptops, peripherals, and A/V equipment at the customer's location.
Role type
Onsite Support Engineer
Builds
IT asset lifecycle management and user support services
Domain
Enterprise IT support
Deliverable
client delivery
Required skills
Windows and macOS proficiency, Microsoft Office 365 and Outlook administration, desktop hardware and software configuration, ITIL processes familiarity, logical problem diagnosis
Preferred skills
Linux working knowledge
Technologies
Windows, macOS, Microsoft Office 365, Outlook, Linux
Responsibilities
Provide on-site Level 1 technical support for desktops, laptops, and peripherals; Manage the IT asset lifecycle including deployment and disposal; Set up, configure, and troubleshoot Audio/Visual and video conferencing equipment; Perform system installations, upgrades, and patching for Windows and macOS environments; Maintain accurate inventory records and documentation in line with ITIL processes; Escalate complex issues to relevant teams or vendors
