Telecom Engineer
Core
Design, develop, and implement telephony and contact center solutions within a complex multi-location, multi-national, and multi-vendor infrastructure.
Role type
Telecom Engineer II (Contact Center & Telephony)
Builds
Call flow scripts, voice systems, and contact center platforms (NICE CXOne, PBX, gateways, voice networks)
Domain
Telecommunications / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
NICE CXOne expertise, voice system management, PBX/gateway configuration, VoIP/SIP call routing, WAN/LAN technologies, TCP/IP routers, SBCs, Citrix Desktop deployments, scripting, troubleshooting, documentation
Preferred skills
CCNA-Collaboration certification, NICE CXOne certification, leading and guiding others
Technologies
Citrix, Cisco, NICE CXOne, PBX, SBCs, TCP/IP, DNS, DHCP
Responsibilities
Design and implement call flow scripts within the NICE CXOne ecosystem, analyze telephony environments to identify improvement opportunities, recommend enhancements to scripting efficiency, deliver advanced infrastructure support for patching and upgrades, assess change impacts across business and cross-system areas
Seniority
Mid-level, hands-on IC
