Telecommunication Specialist
Core
Design, evaluate, and maintain telecommunication technologies (VoIP, TDM, Analog) across multiple hospital campuses and clinics, ensuring secure and scalable voice services.
Role type
Telecommunication Specialist (IC)
Builds
Enterprise voice and collaboration infrastructure for clinical and administrative staff
Domain
Healthcare / Telecommunications
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VoIP (OnPrem/Cloud), TDM, Analog, Voicemail, Conference calling, hard/softphone deployments, ServiceNow ticket management, system software administration, backup scheduling, technical documentation, call flow management, dial plan configuration, QoS configuration, vendor collaboration, SIP, PRI, LAN/WAN, POTS, Ring Central administration, NICE CXone Studio Scripting, Cisco Call Manager, Unity Connection, Avaya Communications Manager, emergency responder systems, analog gateways (VG-310/320/350, G430/450/650), SPOK paging, Overhead paging, Call Recording, IVR, MS-Teams/WebRTC integration, Yealink/Poly hardphones, Wireshark, Solarwinds, TraceSBC
Preferred skills
Cisco Certification Networking Associate (CCNA), Cisco Certification Voice Professional (CCVP), Avaya Certified Support or Implementation Specialist
Technologies
Ring Central, NICE CXone, Cisco Call Manager v15, Unity Connection, Avaya Communications Manager v16.3, SPOK, Overhead paging, Call Recording, IVR, MS-Teams, WebRTC, Yealink, Poly, Wireshark, Solarwinds, TraceSBC, Cisco ISR/ASR, G430, G450, G650
Responsibilities
Manage moves, adds, and changes for telecom systems; troubleshoot and resolve complex voice, video, and collaboration issues; participate in voice infrastructure projects including upgrades, migrations, and new site deployments; serve as primary escalation point for the Telecom team; collaborate with IT teams to ensure voice services are secure and integrated; document and deliver technical training for end users and internal staff; maintain accurate records of call flows, dial plans, IP schemas, and QoS configurations.
Seniority
Mid-level, hands-on IC
