210880 Genesys Call Center Engineer
Core
Strategy, planning, design, and project execution for IT infrastructure systems supporting telephony and contact center technologies.
Role type
Contact Center Engineer
Builds
Managed services for telephony and contact center technologies
Domain
Telecommunications / Contact Center Infrastructure
Deliverable
infrastructure
Required skills
Genesys 8.x Framework configuration, Avaya ACD/IVR/CMS, Multi Channel Routing, Web Chat, Email Routing, Siebel CRM integration, VXML programming, SQL/Oracle, TCP/IP networking, VoIP, IP addressing, VLAN design, router/switch configuration, network diagnostics
Preferred skills
Nuance/ScanSoft speech application design, Cisco CCNA, Avaya S8xxx platform, PC-based softphone apps
Technologies
Genesys 8.x, Avaya Communication Manager, AT&T Route IT, Siebel, Nuance, SpeechWorks, ScanSoft, Cisco, Ethereal, PC Anywhere, NetIQ
Responsibilities
Lead operational and project support for delivery and operations team, design and implement Genesys and Avaya contact center solutions, configure and maintain telephony systems, analyze network connectivity issues, manage software/firmware updates
Seniority
Mid-level to Senior, hands-on IC