Telecommunications Administrator
Core
Administer, deploy, monitor, and maintain enterprise VOIP telephony systems, unified communication applications, and data/voice networks for a construction technology company.
Role type
Telecommunications Administrator
Builds
Nationwide VOIP infrastructure, Webex Calling/Contact Center environments, and unified communication applications for corporate and field locations.
Domain
Construction technology / Enterprise Telecommunications
Deliverable
infrastructure
Required skills
VoIP systems administration, network infrastructure management, hardware deployment, call center administration, IVR systems, PBX phone switching, cloud-based technologies, troubleshooting, documentation
Preferred skills
Cisco CCNA, CompTIA Network+, Call Routing, Dial Plans, reporting software
Technologies
Webex Calling, Webex Contact Center, VoIP, PBX, Cloud-based Contact Center
Responsibilities
Administer and maintain VOIP telephony systems nationwide; deploy and troubleshoot new and existing systems with 3rd party vendors; provide tier 2 technical support and on-call coverage; manage lifecycle of hardware deployments and migrations; document existing and new environments; troubleshoot and perform preventive maintenance on data and voice networks; coordinate add's, moves, and changes; identify end user needs and mobilize technology; travel to company locations; assist in selecting and implementing new Telecom technology; recommend improvements to enhance technical capabilities and reduce costs.
Seniority
Mid-level, hands-on IC