Urgent Need Genesys Architect
Core
Design, configure, and optimize Genesys Voice environments and telephony solutions for enterprise customer experience operations.
Role type
Genesys Voice Architect
Builds
Genesys Voice Portal, call recording, workforce management, and routing strategies
Domain
Telecommunications / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Genesys Voice configuration and optimization, SIP/RTP and TCP/IP protocols, VoIP QoS mitigation, IP-PBX technology, Data Networking (subnets, VLANs, routing, firewall), Telecom carrier management (BT, Level3, Voxbone), Genesys Routing, Genesys Voice Portal, Workforce Management, Call Recording, Technical training
Preferred skills
None stated
Technologies
Genesys, SIP, RTP, TCP/IP, IP-PBX, BT, Level3, Voxbone
Responsibilities
Provide technical guidance in the design and implementation of Genesys Routing and WFM; Identify and oversee interdependencies between telephony solutions; Assist in planning voice routing strategies; Translate business requirements into technical requirements; Provide Tier 3 support and troubleshoot system issues; Collaborate with cross-functional teams to enable scalable solutions.
Seniority
Senior, hands-on IC
