Amazon Connect Developer/Architect
Core
Design, develop, and implement complex contact center solutions on Amazon Connect, including IVR, contact flows, and integrations with CRM/ERP systems.
Role type
Senior IC Amazon Connect Developer/Architect
Builds
Scalable contact center solutions, custom integrations, and contact flow optimizations
Domain
Cloud Telephony / Contact Center (via careerplan.io/jobs/ga288ad3-amazon-connect-developerarchitect-at-zodiac-solutions-inc)
Required skills
Amazon Connect, AWS, IVR design, Contact Flows, CRM/ERP integration, Voice/Chat configuration, Speech recognition, TTS, Outbound dialing, Performance analysis, Troubleshooting
Preferred skills
Cloud Architect experience, Salesforce, ServiceNow
Technologies
AWS, Salesforce, ServiceNow
Responsibilities
Assess and design complex contact center solutions; Build solutions using Amazon Connect features (IVR, queues, agents); Develop custom integrations with CRM, ERP, and monitoring systems; Analyze call-flow data to identify bottlenecks and improve performance; Configure voice, chat, speech recognition, and outbound dialing capabilities; Provide technical support and troubleshoot issues; Collaborate with product and engineering teams to deliver scalable solutions.
Seniority
Senior, hands-on IC
