Solutions Architect II, AI & Customer Service Technology, Ring & Blink Customer Service Technology
Core
Design and deliver AI-powered customer service systems at scale, integrating LLMs, voice AI, and chat automation for Ring and Blink customers.
Role type
Senior Solutions Architect (AI & Contact Center)
Builds
AI-native contact center stacks unifying Salesforce CRM and Amazon Connect
Domain
Consumer Internet / AI / Contact Center Technology
Deliverable
production ML models | product features
Required skills
LLM integration patterns, AI agent orchestration, RAG implementation, prompt engineering frameworks, A/B testing design, technical architecture design, API contract definition
Preferred skills
Cloud migration, AWS technologies (dev/ops), customer service operations experience
Technologies
Amazon Connect, Amazon Bedrock, Salesforce (AgentForce, Einstein), AWS Connect Assistant
Responsibilities
Design AI-powered contact flow architectures, own voice AI system architecture, architect RAG implementations, lead Salesforce/Connect convergence, design prompt engineering and evaluation systems, build AI agent orchestration patterns, create technical design documents, partner with AWS service teams, develop A/B testing frameworks, collaborate with operations stakeholders
Seniority
Senior, hands-on IC