IT Support Specialist
Core
Primary contact for daily technology issues, troubleshooting Windows 11/Microsoft 365 environments, and configuring/deploying hardware and peripherals for a law firm.
Role type
Mid-level IT Support Specialist (Helpdesk/Desktop)
Builds
Productive, secure, and connected technology environment for attorneys and staff
Domain
Legal services / Enterprise IT Support
Required skills
Windows 11 administration, Microsoft 365 configuration, hardware deployment, troubleshooting, device management (iOS/Android), IT documentation, onboarding/offboarding logistics, conference room setup
Preferred skills
Windows imaging, Active Directory, networking fundamentals, ticketing systems, endpoint security, patch management, legal practice management software
Technologies
Active Directory, Android, Excel, Microsoft 365, Network Security, Windows, iOS, Office 365
Responsibilities
Troubleshoot Windows 11, Microsoft 365, Outlook, Word, Excel, Teams, printers, scanners, and peripherals; Configure and deploy laptops, desktops, monitors, docks, and other peripherals; Prepare technology for new hires and equipment refreshes; Maintain accurate equipment inventory and an organized IT stockroom; Travel to multiple offices to provide hands-on IT support; Set up and test conference room technology for meetings and presentations
Seniority
Mid-level, hands-on IC
