Desktop Service Technician
Core
Providing reactive Level 2/3 hardware and software support to ensure PC systems and computing devices perform smoothly for staff across Canada, including executives and business-critical teams.
Role type
Desktop Service Technician (Level 2/3)
Builds
Maintains PC systems, security, and computing devices for user workstations and applications.
Domain
IT Infrastructure / Desktop Support
Deliverable
infrastructure
Required skills
Hardware troubleshooting and repair, Windows 11 and macOS management, Microsoft Deployment Toolkit, Autopilot, Azure Intune, Jamf Pro, Citrix Director, ServiceNow, Poly and Crestron meeting room configuration, secure remote access solutions (ZScaler, Pulse VPN), mobile device management, printer maintenance.
Preferred skills
Computer Science College Diploma or University Degree, ITIL v4 certification, A+ certification, bilingualism in English and French.
Technologies
ServiceNow, Microsoft Configuration Manager (SCCM), Intune, JAMF Pro, Microsoft Deployment Toolkit, Autopilot, Dell Wyse Management Suite, Citrix Director, ZScaler ZPA, Pulse Always-On VPN, Bell Mobility, Lenovo hardware.
Responsibilities
Investigate incident and problem tickets for root cause and resolution, escalate priority cases and engage vendors, follow standard procedures for employee on-boarding, transfer and off-boarding, plan and procure equipment proactively, manage devices with MDM tools, support audio/video conferencing rooms, provide local support at disaster recovery sites, diagnose and repair Lenovo computer hardware, engage with vendors for equipment procurement, oversee maintenance of multifunction printers.
Seniority
Mid-level, hands-on IC
