Specialist, Computer Support
Core
Provides first- and second-level technological support to all users at a global law firm, resolving inquiries via phone, email, or walk-in.
Role type
Specialist, Computer Support (IT Help Desk)
Builds
Maintains IT infrastructure and user access for lawyers and staff
Domain
Legal services / Enterprise IT Support
Deliverable
client delivery
Required skills
Microsoft Office 365, Windows 10, Citrix, iManage, Lenovo laptops, HP desktops and printers, hardware rollouts, ticket management
Preferred skills
Remote office location support experience
Technologies
Microsoft Office 365, Windows 10, Adobe Acrobat, Mobile Iron, iOS devices, ChangePro, Citrix, Duo Mobile, iManage, Lenovo, HP
Responsibilities
Respond to and resolve user inquiries for first- and second-level support; Interface with other Support, Training, and Information Systems staff; Champion users' problems to appropriate individuals; Acquire and maintain current knowledge of relevant product offerings and support policies; Attend Computer Support Weekly Education and Technical Sessions; Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing; Take ownership and follow up on tickets escalated to other groups
Seniority
Mid-level, hands-on IC
