IT Field Support Technician (On-Site & Remote Support / Systems & Network Maintenance / User Training) – St. Maarten
Core
Deliver on-site and remote technical support, perform systems/network maintenance, and provide user training across multiple facilities.
Role type
IT Field Support Technician
Builds
Operational stability for internal users, airport POS systems, and VIP lounge locations
Domain
IT Infrastructure & Network Support
Deliverable
client delivery
Required skills
Hardware installation and configuration, Software updates and maintenance, Network monitoring and troubleshooting, User training and documentation, Vendor relationship management, IT asset inventory management
Preferred skills
Spanish language skills (A1 minimum), Experience with Windows and virtual machine environments, Knowledge of TCP/IP, DNS, and DHCP protocols, Familiarity with remote support tools (TeamViewer, Remote Desktop), Experience with enterprise applications (ERP, POS, financial, payroll)
Technologies
Windows, Virtual Machines, TCP/IP, DNS, DHCP, TeamViewer, Remote Desktop, Firewalls, Switches, Routers, Access Points
Responsibilities
Deliver on-site and remote technical support to end-users, Address operational incidents and application issues, Install, configure, and maintain hardware and software, Train staff in hardware and software usage, Monitor and ensure secure network performance, Manage vendor relationships and SLAs
Seniority
Mid-level, hands-on IC