Infrastructure Support Specialist | Retail
Core
Provide remote technical support and troubleshooting for customer hardware, peripheral, and network environments within automotive and retail operations.
Role type
Hardware Support Specialist (Remote)
Builds
Maintains and resolves issues for servers, point-of-sale systems, printers, scanners, RF devices, and network infrastructure.
Domain
Retail and Automotive Technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, network connectivity diagnostics, Windows/Linux fundamentals, TCP/IP/DNS/VPN/routing knowledge, root cause analysis, technical documentation, time-and-materials billing
Preferred skills
Retail or automotive technology experience, service-level-agreement-driven support environment experience, hardware upgrade and system installation experience
Technologies
Windows, Linux, TCP/IP, DNS, VPN, firewalls, routers, POS systems, scanners, printers, RF devices
Responsibilities
Diagnose and resolve hardware, software, and connectivity issues; configure and maintain customer hardware; analyze network connectivity failures; communicate technical findings to customers; document issues and resolutions; escalate urgent issues; perform time-and-materials consulting services.
Seniority
Mid-level, hands-on IC
