IT Field Support Engineer (L1)
Core
On-site integration and maintenance of multi-vendor IT systems, including hardware, software, networking, and operating systems for client sites.
Role type
L1 IT Field Support Engineer
Builds
Stable IT infrastructure and resolved technical issues for end-users at client locations
Domain
IT Infrastructure / Hardware & Software Support
Deliverable
physical/clinical work
Required skills
Windows OS, A+ certification, independent troubleshooting, hardware repair, system upgrades, parts replacement, dispatch evaluation, escalation management
Preferred skills
MCP, MCSE, CNE, Network+ certification, undergraduate degree
Technologies
Windows, multi-vendor hardware, networking products, operating systems
Responsibilities
Diagnose and resolve field issues independently, install and configure desktops/notebooks/printers, manage on-site priorities based on business impact, escalate out-of-scope issues, perform system upgrades and repairs
Seniority
Mid-level, hands-on IC