IT Field Support Engineer (L2)
Core
On-site integration and maintenance of multi-vendor IT systems, including hardware, software, networking, and operating systems for clients.
Role type
L2 IT Field Support Engineer
Builds
Stable IT infrastructure and resolved client technical issues
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows OS proficiency, Linux/Unix knowledge, hardware troubleshooting, system upgrades, advanced deployment, A+ certification, Czech language fluency
Preferred skills
English proficiency, team leadership, mentoring, documentation
Technologies
Windows, Linux/Unix, multi-vendor hardware, networking products
Responsibilities
Install, configure, maintain, and troubleshoot desktops, notebooks, printers, and peripherals; serve as client liaison for technical matters; perform scheduled installations and remediate client problems; provide technical feedback to improve service delivery
Seniority
Mid-level (3-5 years experience), hands-on IC with occasional team lead duties