Technology Support Specialist
Core
Provide on-site technical support, diagnose and repair hardware/software issues, and manage IT systems for K-12 school faculty, administration, and students.
Role type
On-site IT support specialist
Builds
Reliable technology infrastructure and user support for school districts
Domain
K-12 Education / IT Services
Deliverable
client delivery
Required skills
PC and printer hardware repair, Active Directory management, Microsoft Office 365 administration, Google Workspace administration, Windows OS support, macOS support, ticketing system management, vendor relationship management
Preferred skills
Technology certification, Associate or Bachelor's degree in Computer Science, help desk experience, Windows experience, hands-on experience with PC and printer deployment
Technologies
Active Directory, macOS, Office 365, Windows
Responsibilities
Manage site ticketing system and resolve technical support issues, diagnose and repair PCs, printers, projectors, Chromebooks, iPads, and classroom technologies, support maintenance of enterprise client/server relationships, assist with user account setup and password resets in Active Directory and cloud platforms, document work and build knowledge-base resources, provide professional development training to faculty and administration, manage vendor relationships for equipment and parts
Seniority
Entry-level to Mid-level, hands-on IC
