IT Support Specialist
Core
Provide friendly, professional, and timely technical support to staff by resolving tickets and troubleshooting hardware, software, and connectivity issues.
Role type
Entry-level to mid-level IT Support Specialist
Builds
Maintains IT inventory, equipment records, and documentation for a credit union
Domain
Financial services / IT Operations
Deliverable
client delivery
Required skills
Troubleshooting hardware and software, Active Directory management, user account administration, Windows OS support, Microsoft 365 administration, printer and peripheral setup, basic networking knowledge, customer service
Preferred skills
CompTIA A+ certification, Network+ certification, Microsoft certification, basic understanding of Wi-Fi and cabling, exposure to office technology
Technologies
Active Directory, Microsoft 365, Windows, Office 365
Responsibilities
Respond to, record, prioritize, and help resolve IT support tickets; troubleshoot basic computer, software, printer, scanner, phone, peripheral, and connectivity issues; set up, install, replace, and deploy workstations, monitors, and other equipment; handle user account setup, password resets, and basic permissions and Group Policy tasks in Active Directory; install and update approved software; maintain accurate IT inventory, equipment records, and documentation; follow cybersecurity and confidentiality policies; escalate complex issues to senior IT staff.
Seniority
Entry-level to mid-level, hands-on IC