Managed Service Provider Helpdesk Level 2
Core
Provide advanced technical support for client hardware, software, and network environments via a help desk.
Role type
Level 2 Managed Service Provider Helpdesk Technician
Builds
Client IT operations stability across hardware, software, and network layers
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Windows Server administration, Linux system support, Active Directory management, Group Policy implementation, network troubleshooting (LAN/WAN/VPN/DNS/TCP/IP), hardware diagnostics, help desk ticketing systems
Preferred skills
Firewall configuration, network security device management
Technologies
Active Directory, Firewall, Linux, TCP/IP, VPN, Windows
Responsibilities
Troubleshoot and resolve networking problems including LAN, WAN, VPN, DNS, and firewall configurations; manage Active Directory accounts and apply Group Policies; diagnose and resolve issues on Windows Server and Linux environments; troubleshoot desktops, laptops, mobile devices, and peripherals; investigate network connectivity and performance issues; track tickets using help desk tools.