Technicien support informatique
Core
Level 2 IT support technician handling remote and local assistance, incident management, and infrastructure deployment for a global pharmaceutical and biotech company.
Role type
Level 2 IT Support Technician
Builds
IT infrastructure, desktop environments, and network services for global clients
Domain
Pharmaceutical and biotechnology industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 7/10 administration, Active Directory, Exchange, network protocols (DHCP, DNS, TCP/IP), backup management, hardware deployment, PowerShell, incident management tools
Preferred skills
Terminal Server, deployment tools (MDT, RES, SCCM), fixed/mobile telephony (PABX, TOIP), backup tools (Veeam, Symantec)
Technologies
Windows, Active Directory, Exchange, DHCP, DNS, TCP/IP, OTRS, GLPI, Remedy, MDT, RES, SCCM, Powershell, Veeam, Symantec, PABX, TOIP
Responsibilities
Handle remote Level 2 assistance requests, requalify user tickets, process Level 1 incidents, dispatch requests to IT services, manage site backups, provide local Level 2 support, prepare and deploy computer/phone stations, maintain analytical and office networks, control vendor activities, participate in group projects (planning, deployment, migration, integration), generate reports
Seniority
Mid-level, hands-on IC
