IT Support Engineer II
Core
Provide IT support for hardware, software, and network issues via phone, email, remote, and on-site visits.
Role type
IT Support Engineer
Builds
Maintains operating systems, applications, and peripheral devices; ensures system compliance and security.
Domain
IT Infrastructure / Network Support
Deliverable
client delivery
Required skills
Windows PC and server environments, TCP/IP, DNS, DHCP, VLANs, network firewalls (FortiGate, SonicWALL, Cisco, Juniper), hardware troubleshooting, software troubleshooting, PowerShell, Bash, AWS, Azure
Responsibilities
Address client inquiries and technical issues; diagnose and resolve hardware, software, and network problems; install, configure, and maintain systems and devices; perform routine system upkeep and updates; document issues and resolutions; escalate complex problems; provide user guidance and training on best practices and security policies.
Seniority
Mid-level, hands-on IC
