IT Support Engineer, Ops Tech Solutions
Core
Delivering IT client, server, and network services, troubleshooting complex issues, and supporting infrastructure across multiple buildings and remote users.
Role type
IT Support Engineer (Ops Tech Solutions)
Builds
IT support services, infrastructure support, and small automation tools for team efficiency.
Domain
IT Operations / Network Engineering
Deliverable
client delivery
Required skills
IT systems administration, networking (DNS, DHCP, SSL, OSI, TCP/IP), Microsoft administration, Linux administration, Cisco IOS CLI, PC repair, troubleshooting, change management, automation scripting
Preferred skills
Windows Server environment support, video conferencing and teleconferencing equipment support
Technologies
Cisco, Linux, TCP/IP, Windows, iOS, AWS, Cloud, CMS
Responsibilities
Troubleshoot complex IT issues without standard operating procedures, plan and coordinate change management activities, collaborate with internal teams and vendors, drive continuous improvement initiatives, review work quality and provide feedback, automate manual processes, act as first escalation point for technical issues, participate in hiring and training, support customers across multiple buildings including remote users, travel within local or regional area to support customers
Seniority
Mid-level, hands-on IC