IT Support Engineer
Core
Level 2 IT support engineer providing hands-on desktop, endpoint, and cloud infrastructure support for business clients.
Role type
Senior IC IT Support Engineer
Builds
Secure and functional IT environments for business clients
Domain
Managed IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows and macOS endpoint support, Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive), networking troubleshooting (DNS, DHCP, VLANs, VPN, firewalls), Azure AD and Group Policy management, ITSM/ticketing platform usage, hardware installation, cloud rollout support, email security configuration (SPF, DKIM, DMARC)
Preferred skills
Windows Autopilot, PowerShell scripting, advanced Microsoft Entra ID (Conditional Access), relevant certifications (CompTIA A+, Network+, Security+, CCNA, MS-100/MS-101)
Technologies
Active Directory, Azure, Intune, Windows Autopilot, SonicWall, Meraki, UniFi, Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive, DNS, DHCP, VLANs, VPN, Firewall, ITSM, iOS, Android
Responsibilities
Provide Level 2 support for Windows, macOS, iOS, and Android devices. Administer Microsoft 365 environments including Exchange, SharePoint, Teams, and OneDrive. Configure and troubleshoot networking infrastructure including DNS, DHCP, VLANs, VPNs, and firewall rules. Manage endpoints through Intune and Windows Autopilot. Support Azure administration tasks including Azure AD, virtual machines, and resource management. Configure email authentication and protection records. Troubleshoot hardware and software issues, apply patches, and update drivers. Use ITSM and ticketing tools to track cases and maintain documentation. Assist with IT projects including on-site equipment installs, network builds, and cloud deployments. Participate in rotating after-hours or on-call support. Provide client training on IT best practices and security awareness. Proactively investigate and resolve issues before they impact operations.
Seniority
Mid-level, hands-on IC