IT Support Technician
Core
Manage and maintain Toast POS databases, monitor system health, and provide troubleshooting for point-of-sale systems across multiple restaurant concepts.
Role type
IT Support Technician (POS & Help Desk)
Builds
Point-of-sale systems, inventory platforms, and office IT infrastructure for a restaurant group.
Domain
Hospitality / Restaurant Technology (via careerplan.io/jobs/g817bf46-it-support-technician-at-front-burner-restaurants)
Required skills
POS system troubleshooting, networking (TCP/IP, LAN, WAN), Office 365 administration, Azure Active Directory, inventory management systems, hardware installation and configuration, data recovery, software licensing management.
Preferred skills
Inventory management systems, Office 365 administration, Azure Active Directory.
Technologies
Active Directory, Azure, Office 365, TCP/IP, LAN, WAN, Toast POS, Excel, Word.
Responsibilities
Manage and maintain Toast POS databases across multiple restaurant concepts; monitor system health and ensure technology operates at peak performance; process employee system changes including onboarding and offboarding; add vendors and products to the inventory platform; provide troubleshooting and support for point-of-sale systems; assist office employees, remote users, and locations with technical issues; install, configure, and maintain software and hardware; diagnose issues, complete repairs, and recover data; manage software licensing and upgrade schedules.
Seniority
Mid-level, hands-on IC
