Software Support Expert I
Core
Frontline software and technical support for restaurant POS systems, payment devices, and peripherals, resolving common issues and guiding clients on usage.
Role type
Support Expert I (Tier 1)
Builds
Consistent client experience and accurate case handling for SpotOn's restaurant technology platform (via careerplan.io/jobs/9826352b-43d4-40f2-9623-c7f74d6f1df6-software-support-expert-i-at-spoton)
Domain
Restaurant technology / Point-of-Sale (POS) / Fintech
Deliverable
client delivery
Required skills
Troubleshooting software and hardware issues, CRM/ticketing platform usage, clear communication, documentation, process optimization, networking fundamentals
Preferred skills
Fintech or SaaS experience, Associate degree in CS/IS/Business, technical certifications (CompTIA A+), additional languages
Technologies
Talkdesk, Salesforce Service Cloud, Restaurant POS systems, payment terminals
Responsibilities
Troubleshoot routine software and technical issues, guide clients through configuration and updates, document interactions in CRM, escalate complex issues to Tier 2, create/maintain client-facing documentation, manage multiple support cases efficiently
Seniority
Entry-level (1 year experience required)