Account Manager - Milan
Core
Manage the end-to-end onboarding and implementation process for restaurant merchants, ensuring smooth setup, training, and long-term success on the Connected Restaurant Management System.
Role type
Mid-level Account Manager (Customer Success/Onboarding)
Builds
Onboarding workflows, training sessions, and post-go-live support for restaurant POS and management software.
Domain
Hospitality technology / Restaurant management systems
Deliverable
client delivery
Required skills
Project management, stakeholder communication, process improvement, training delivery, problem-solving, analytical mindset
Preferred skills
Experience in hospitality or food-tech operations, interest in automation and scalable solutions
Technologies
Point of Sale (POS), Reservations, Kitchen Display Systems (KDS), Payments, Inventory systems
Responsibilities
Manage the full onboarding journey from sales handover to go-live; conduct training sessions for merchants; act as primary liaison for post-go-live inquiries and troubleshooting; identify bottlenecks to streamline onboarding workflows; build long-term relationships to ensure merchant retention and growth; collaborate with Product and Operations teams to align merchant needs with platform improvements.
Seniority
Mid-level, hands-on IC
