Account Specialist
Core
Own the end-to-end onboarding process for restaurants, cafés, and bars, ensuring successful product implementation and go-live. (via careerplan.io/jobs/3ad95b4e-9b95-4631-be2f-4107a1064b10-account-specialist-at-tebi)
Role type
Senior IC Operations Specialist (Hospitality Tech)
Builds
Seamless onboarding and live operations for the Tebi Connected Restaurant Management System
Domain
Hospitality technology / Restaurant management software
Required skills
Onboarding execution, project management, problem-solving, process improvement, cross-functional collaboration, hospitality industry knowledge, high-pace environment adaptability
Preferred skills
Product expertise, proactive communication, system integration knowledge
Technologies
Tebi platform, POS systems, KDS, Reservations systems
Responsibilities
Train and connect restaurant teams during onboarding, solve operational issues for merchants on the ground, support restaurants for the first month post-go-live, identify gaps in processes and systems, bridge communication between field operations and central product/engineering teams
Seniority
Mid-level, hands-on IC