Tech Support Engineer Level 2
Core
Provide telephone and remote troubleshooting, training, and technical support to end users in a business environment, including configuring PCs and networking equipment.
Role type
Level 2 Tech Support Engineer
Builds
Support for outside investigative agencies using proprietary security software
Domain
IT Support / Secure Communications
Deliverable
client delivery
Required skills
PC and Windows troubleshooting, Internet Protocols (TCP/IP, UDP, DNS), router configuration, software installation and updates, system and network deployment
Preferred skills
A+ or Network+ certification, 3 years help desk experience, 1 year Windows experience
Technologies
Windows, TCP/IP, UDP, DNS, routers
Responsibilities
Provide telephone and remote troubleshooting, training, and technical support to end users; configure PCs and networking equipment; perform software installations and updates; assist with system and network deployment projects; maintain accurate documentation of client networks.
Seniority
Mid-level, hands-on IC
