Escalation Engineer
Core
Primary point of contact for top-class IT administrators, owning escalated support issues and critical incident response for enterprise customers.
Role type
Senior Enterprise Technical Account Center (TAC) Engineer
Builds
Cloud security solutions for Fortune 500 companies
Domain
Cloud Network and Data Security
Deliverable
client delivery
Required skills
TCP/IP, HTTP/HTTPS, SSL/TLS, Proxies, NG Firewalls, SSL/IPSec, VPN, DLP, SSO, UNIX/Linux, Windows, Active Directory/LDAP, tcpdump, Wireshark, Fiddler, JSON, XML, SOAP, REST, HTML5, Web Services, JavaScript
Preferred skills
SAML Single SignOn, WS-Fed, WS-Trust, HTTP content rewrite, Docker, Kubernetes, Python, Java
Technologies
tcpdump, Wireshark, Fiddler, JSON, XML, SOAP, REST, HTML5, Web Services, JavaScript, SAML, WS-Fed, WS-Trust, Docker, Kubernetes, Python, Java
Responsibilities
Own and drive escalated support issues, work on critical incident response tasks, work on general support tickets, build/improve processes and tools with engineering and product management, drive weekly technical team calls, assist and mentor frontline support engineers
Seniority
Senior, hands-on IC
