Technical Solutions Engineer
Core
Top-level engineer providing Tier 3/escalation support for Arista Networks products, protocols, and features, working directly with customers and development teams to resolve complex technical issues.
Role type
Senior Technical Solutions Engineer (Tier 3 Escalation)
Builds
Network infrastructure solutions for data center, campus, and routing environments
Domain
Networking, Data Center, Cloud Computing, Software-Defined Networking
Deliverable
client delivery
Required skills
Networking protocols (BGP, OSPF, MPLS, VLAN, VRF, IPv4/IPv6), Linux administration, troubleshooting tools (tcpdump, Wireshark, IXIA), hardware/software troubleshooting, scripting (Python, Perl, C++, Java, Shell)
Preferred skills
Programming/scripting, complex environment triage, learning and teaching new features
Technologies
EOS, IXIA, tcpdump, Wireshark, Linux, C++, Java, Python, Perl, JavaScript
Responsibilities
Respond to customer product inquiries via phone and email; troubleshoot hardware and software issues; document recurring technical issues; collaborate with software and hardware development teams
Seniority
Senior, hands-on IC
