Sr IT Application Support Specialist
Core
Oversee third-party providers to ensure applications run effectively, manage outages, and drive root-cause remediation for a mixed cloud environment.
Role type
Senior IT Application Support Specialist
Builds
IT services and application support for business operations
Domain
Beverage industry, Cloud infrastructure, Enterprise applications
Deliverable
client delivery
Required skills
Application operations, Cloud environment management, Service delivery management, Incident response, Change control, Stakeholder communication
Preferred skills
AWS cloud certification, SAP application management, Solution delivery processes, Software development lifecycle
Technologies
AWS, Azure, SAP
Responsibilities
Monitor and analyze third-party provider performance against SLAs, respond to application outages and incidents, coordinate patching and maintenance efforts, partner with regional IT and business stakeholders, serve as primary escalation contact for service delivery concerns, manage enhancement requests and upgrades, ensure new services are supportable in production
