IT Application Support Manager
Core
Manage third-party IT application support, oversee managed service providers, and ensure operational stability for critical business applications.
Role type
IT Application Support Manager
Builds
Stable IT application services for business operations
Domain
Beverage industry / Enterprise IT / SAP ecosystem
Deliverable
infrastructure
Required skills
SAP S/4HANA, SAP ECC, SAP EWM, SAP TM, SAP MM, SAP SD, SAP FI/CO, IT service management, MSP governance, SLA/KPI tracking, vendor management, incident management, problem management, change management, root-cause analysis, AI observability tools
Preferred skills
Strategic and tactical operations, stakeholder management, cross-system troubleshooting, continuous improvement, influence without authority
Technologies
SAP S/4HANA, SAP, AI observability tools
Responsibilities
Manage relationships with third parties to keep IT applications running effectively, oversee monitoring and reporting of application service provider performance, develop plans to address root causes of application outages, serve as escalation point for IT service delivery concerns, collaborate with project teams on new service implementations, drive operational excellence through process improvement
Seniority
Senior, hands-on IC
