Cloud Service Delivery Manager, AWS Managed Services
Core
Trusted advisor and operational lead for enterprise and government customers using AWS Managed Services to manage mission-critical infrastructure.
Role type
Senior Cloud Service Delivery Manager (IC)
Builds
Ongoing management of AWS infrastructure, ensuring SLAs are met and workloads are secure, performant, and optimized.
Domain
Cloud Infrastructure / AWS Managed Services / Government & Enterprise
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Customer advisory, operational visibility, technical guidance, SLA management, escalation triage, architecture design, stakeholder engagement, release management, security posture, strategic business thinking
Preferred skills
24x7 operational support experience, technical lead experience, AWS Solution Architect Professional Certification
Technologies
AWS, Hybrid Cloud
Responsibilities
Build trusted client advisory relationships; provide visibility and guidance on AWS Services accounts; review service disruptions and metrics; work on operational and tactical issues; develop standardized test, upgrade, and release processes; engage with C-Level executives; resolve technical issues; advocate for customer requirements; oversee escalations during critical events; assist in AWS and hybrid cloud architecture design; coordinate urgent issues outside business hours.
Seniority
Senior, hands-on IC