Devops Manager
Core
Lead a 24/7 Application Platform Support operation ensuring operational stability and service excellence for critical enterprise platforms and major UK clients.
Role type
Senior DevOps Manager (24/7 Operations)
Builds
Operational stability and service continuity for enterprise platforms
Domain
IT Operations / Managed Services / Cloud Platforms
Deliverable
client delivery
Required skills
24/7 support team leadership, incident management, stakeholder management, operational KPI monitoring, ITIL-aligned service management, root cause analysis, shift management
Preferred skills
DevOps background, cloud operations experience, experience in large enterprise or regulated environments, executive communication
Technologies
Cloud platforms, ITIL tools
Responsibilities
Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms. Ensure operational coverage, shift management, handovers, and service continuity across all support tiers. Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics. Drive operational maturity, automation, and continuous service improvement initiatives. Take ownership of major incidents and critical service escalations from initiation through to full resolution. Act as the senior operational lead during high-severity incidents and customer-impacting outages. Provide clear executive-level communications during service disruption events.
Seniority
Senior, hands-on IC with leadership scope
