Help Desk Technician
Core
Provide first-line technical support to end users across Microsoft-based systems, devices, and cloud services.
Role type
Help Desk Technician I
Builds
Reliable IT environment for internal users
Domain
Public sector / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11, Microsoft 365, Active Directory, Microsoft Teams, Outlook, computer hardware, networking concepts (DNS, DHCP, TCP/IP), ticketing platforms (ServiceNow, Jira, Freshservice), troubleshooting, problem-solving
Preferred skills
Associate degree in IT, CompTIA A+ certification, prior retail or customer-facing support experience, Azure familiarity
Technologies
Active Directory, Azure, Cloud, Hardware, JIRA, Microsoft 365, Office 365, ServiceNow, TCP/IP, Windows
Responsibilities
Diagnose and resolve hardware, software, and connectivity problems; Log, track, and manage service requests through a ticketing system; Assist with endpoint device issues; Support the team by helping maintain a reliable and efficient IT environment
