IT Support Analyst (m/w/d)
Core
Providing 1st-line technical support to users via in-person and remote channels, diagnosing issues, and ensuring timely resolution of incidents and service requests.
Role type
1st-line IT support analyst
Builds
IT support services for end-users
Domain
Corporate IT support
Deliverable
client delivery
Required skills
troubleshooting, ticketing system management, documentation creation, customer orientation, analytical thinking
Preferred skills
Microsoft Windows OS, Microsoft Office/O365/Exchange/Teams/SharePoint/Intune, CRM/ERP/WMS systems, VOIP-PBX/3CX, ISTQB certification
Technologies
Microsoft Windows, Apple OS, Microsoft Office, O365, Exchange, Teams, SharePoint, Intune, CRM, ERP, WMS, VOIP-PBX, 3CX
Responsibilities
Provide 1st-line support in person and remotely, identify problems and determine solutions, update ticketing systems with accurate notes and progress, create standard documentation for problem resolution, escalate issues to 2nd-line support when necessary.
Seniority
Individual contributor
