IT Desktop Support Technician
Core
Provide in-person and remote technical support for service requests and incidents involving computer systems, software, hardware, and infrastructure.
Role type
IT Desktop Support Technician
Builds
Standard devices, IP telephony, and meeting technology solutions
Domain
IT Infrastructure & Desktop Support
Required skills
Active Directory administration, hardware and software troubleshooting, remote support, device imaging and deployment, IP telephony configuration, ServiceNow ticket management, network connectivity troubleshooting
Preferred skills
Smart-hands network configuration, antivirus threat remediation, Adobe product configuration, Check Point endpoint client software installation, Cisco VPN troubleshooting, Office 365 and Box cloud application support
Technologies
Active Directory, Cloud, Cisco, Hardware, Mobile, Network, Office 365, ServiceNow, VPN
Responsibilities
Diagnose, resolve, or route tickets accurately; administer Active Directory and support corporate mobile devices, Macs, and hardware; manage IT assets, hardware orders, inventory, and equipment lifecycle; perform smart-hands tasks including infrastructure cross-connects, cable patching, and equipment installation; support conference-room audio and display equipment; coordinate with media and corporate events for meeting technology issues.
Seniority
Entry to Mid-level, hands-on IC