End User Support Engineer I
Core
Provide comprehensive end-user support for desktops, mobile devices, telephony, and AV systems to resolve technical issues and maintain IT infrastructure.
Role type
End User Support Engineer I
Builds
Stable IT operations for end users across physical and virtual environments
Domain
Enterprise IT Support / Desktop Engineering
Deliverable
client delivery
Required skills
Windows 11 administration, Active Directory, Group Policy, Citrix, VMware, V-Sphere, Intune, Microsoft Teams, ServiceNow, incident management, SLA adherence, networking concepts (DNS, DHCP), asset tracking
Preferred skills
Experience supporting VIPs, white glove service delivery
Technologies
Windows 11, Citrix, VMware, V-Sphere, Active Directory, Azure, Intune, Office products, ServiceNow, RingCentral, Microsoft Teams
Responsibilities
Resolve incidents from a management queue, troubleshoot Windows desktop OS and applications, administer physical and virtual desktop environments, manage telephone systems and remote desktop access, support mobile endpoints (iOS), handle IT equipment moves and setups, update problem tickets and escalate complex issues, assist with conference room meetings and video conferencing tools
Seniority
Mid-level, hands-on IC
