IT Support Technician (MSP)
Core
Troubleshoot and resolve hardware, software, and network issues for small and midsized businesses remotely and on-site.
Role type
IT Support Technician (MSP)
Builds
IT support services for 65+ small and midsized businesses
Domain
Managed Service Provider (MSP) / IT Infrastructure
Deliverable
client delivery
Required skills
Windows OS administration, networking fundamentals (TCP/IP, DNS, IPv4/IPv6), hardware troubleshooting, Microsoft Office 365 administration, ticketing system management, user training
Preferred skills
CompTIA A+ or Network+ certification, Microsoft 365 administration, MSP or field service experience, RMM/PSA tools, VMware or Hyper-V, VoIP
Technologies
Hyper-V, Microsoft 365, TCP/IP, VPN, VMware, Windows, Office 365
Responsibilities
Troubleshoot and resolve clients hardware, software, and network issues remotely and on-site; Install, configure, and maintain computers, printers, switches, routers, and rack-mounted equipment; Record and update service requests in our ticketing system; Train end users on devices and software; Assist with servers, firewalls, DNS, VPN, email, and network monitoring; Install and maintain common business applications, including Microsoft 365
