IT Support Specialist
Core
Onsite IT partner providing hardware, software, and network support to employees across multiple offices, ensuring tool availability and system reliability.
Role type
IT Support Specialist (Onsite)
Builds
Device provisioning workflows, onboarding processes, and local office infrastructure.
Domain
Technology / IT Operations
Required skills
macOS support, MDM platforms (Mosyle, Jamf, Hexnode), identity management (Okta, SSO), AV/video conferencing setup, device lifecycle management, vendor coordination, automation scripting, technical documentation
Preferred skills
Windows systems knowledge, enterprise collaboration tools (Google Workspace, Slack), systems administration, process improvement
Technologies
Mosyle, Jamf, Hexnode, Okta, Google Workspace, Slack, MDM tools
Responsibilities
Troubleshoot hardware, software, and network issues; manage device procurement, configuration, and lifecycle; maintain local office infrastructure (WiFi, printers, conferencing); lead new hire IT onboarding; coordinate with vendors for repairs and maintenance; implement light automations and technical guides; support company events and AV setups
Seniority
Mid-level, hands-on IC