IT Support Specialist
Core
Onsite IT Support Specialist serving as the first point of contact for hardware, software, and network support to ensure employee productivity.
Role type
IT Support Specialist (Onsite)
Builds
Local IT infrastructure, device provisioning workflows, and support processes for a growing startup.
Domain
Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS support, MDM solutions (Mosyle, Jamf, Hexnode), identity and access management (Okta, SSO), device lifecycle management, AV/video conferencing setup, vendor coordination, technical documentation, troubleshooting
Preferred skills
Windows systems knowledge, automation implementation, process improvement
Technologies
macOS, Mosyle, Jamf, Hexnode, Google Workspace, Slack, Okta
Responsibilities
Troubleshoot hardware, software, and network issues; manage device procurement, configuration, and lifecycle; maintain local office infrastructure (WiFi, printers, conferencing); lead new hire IT onboarding; coordinate with vendors for repairs and maintenance; implement light automations and create technical guides; support company events and meetings
Seniority
Mid-level, hands-on IC