IT Support Engineer Tier 2 AZ
Core
Tier 2/3 help desk support and advanced administration for Microsoft 365, networking, and endpoints across Windows, macOS, iOS, and Android.
Role type
Senior IT Support Engineer (Tier 2/3)
Builds
Secure, modern IT services and support for business clients
Domain
Managed Service Provider (MSP) / IT Infrastructure
Deliverable
client delivery
Required skills
Microsoft 365 administration, networking troubleshooting, endpoint support, hardware/software support, email security configuration, ITSM platform usage, client communication
Preferred skills
Azure administration, PowerShell scripting, iOS/Android device support, Microsoft Intune/Windows Autopilot, IT project contribution, user training, relevant certifications, travel for client visits
Technologies
Azure, Cisco, Firewall, ITSM, macOS, Microsoft 365, Microsoft Intune, Network, Phoenix, PowerShell, SharePoint, Windows, iOS, Office 365
Responsibilities
Provide Tier 2/3 help desk support for Windows, macOS, iOS, and Android devices. Administer Microsoft 365 environments including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance tools. Configure and troubleshoot networking elements such as DNS, DHCP, VLANs, VPNs, and firewall policies. Manage endpoints through Microsoft Intune and Windows Autopilot. Assist with Azure administration including Azure AD, virtual machines, networking, and resource management. Set up and maintain email security controls such as SPF, DKIM, and DMARC. Diagnose and resolve hardware and software issues for PCs, laptops, printers, and other peripherals. Handle software installations, patching, and driver updates. Document work, update tickets, and communicate with clients using ITSM tools. Support IT projects such as installations, network builds, migrations, and cloud deployments. Provide occasional after-hours or on-call support. Train clients on IT best practices and security awareness. Proactively detect and fix technical problems to improve client satisfaction.
