IT Help Desk Technician MSP - Ormond Beach
Core
Provide remote and occasional onsite IT support to clients across the east coast, handling hardware, software, network, and security issues.
Role type
Help Desk Technician (MSP)
Builds
Remote support services and onsite maintenance for client networks
Domain
Managed Service Provider (IT Support)
Deliverable
client delivery
Required skills
technical support, ticket management, time management, Active Directory, Windows OS, networking (TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN), hardware troubleshooting, Office 365, MFA, documentation
Preferred skills
CompTIA A+, CompTIA Network+
Responsibilities
Answer phones and assign support tickets, troubleshoot hardware and software issues, manage Active Directory tasks, support Windows and mobile operating systems, resolve networking issues, provide basic security support, install and configure devices, create and maintain documentation, escalate issues when needed
Seniority
Entry-level to Junior, hands-on IC
